Zhang, Lu; Hanks, Lydia - In: International Journal of Contemporary Hospitality Management 29 (2017) 8, pp. 2070-2084
fluency, NFC and mood was explored. Findings Individuals high in need for cognition responded more positively after reading a … investigated the impact of processing fluency, individuals’ need for cognition and mood on consumer skepticism. This study fills … for cognition (NFC) and mood – on consumer skepticism toward corporate social responsibility (CSR) messages. Design …