Search Results - subject:"Need for interaction"

The relationship between AI stimuli and customer stickiness, and the roles of social presence and customer traits

Li, Gang; Zhao, Zhihuang; Li, Lan; Li, Yuanbo; Zhu, Mengjiao - In: Journal of research in interactive marketing : … 18 (2024) 1, pp. 38-53

Persistent link: https://www.econbiz.de/10014475071

Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots

Naqvi, Muhammad Hasnain Abbas; Hongyu, Zhang; Naqvi, … - In: Journal of modelling in management 19 (2024) 2, pp. 470-491

Persistent link: https://www.econbiz.de/10014486823

Effects of perceived values on affective and conative attitudes in cashierless store services

Kwon, Jookyung; Ahn, Jiseon - In: International journal of quality and service sciences 15 (2023) 3/4, pp. 259-272

Persistent link: https://www.econbiz.de/10014432477

Online anthropomorphism and consumers' privacy concern : moderating roles of need for interaction and social exclusion

Xie, Yi; Chen, Ke; Guo, Xiaoling - In: Journal of retailing and consumer services 55 (2020), pp. 1-16

Persistent link: https://www.econbiz.de/10012269049

Investigating consumers' adoption of SSTs : a case study representing India’s hospitality industry

Kaushik, Arun Kumar; Kumar, Vikas - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 275-290

Persistent link: https://www.econbiz.de/10011912216

An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees

Kaushik, Arun Kumar; Rahman, Zillur - In: International Journal of Contemporary Hospitality Management 29 (2017) 7, pp. 1892-1913

environment. Design/methodology/approach Tourists’ perceived usefulness (PU) of SSTs and need for interaction (NI) with service …

Persistent link: https://www.econbiz.de/10014764700

Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions

Lee, Hyun-Joo - In: Journal of Research in Interactive Marketing 11 (2017) 3, pp. 214-231

style, external locus of control (LOC) and sociability to the need for interaction with a retail employee; and, second, to … LOC and sociability emerged as reliable antecedents of the need for interaction with a retail employee, whereas the … intuitive-experiential thinking style did not. This study also showed the inverse relationship between the need for interaction …

Persistent link: https://www.econbiz.de/10014902334

An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees

Kaushik, Arun Kumar; Rahman, Zillur - In: International journal of contemporary hospitality management 29 (2017) 7, pp. 1892-1913

Persistent link: https://www.econbiz.de/10011777026

Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions

Lee, Hyun-Joo - In: Journal of research in interactive marketing : … 11 (2017) 3, pp. 214-231

Persistent link: https://www.econbiz.de/10011779137

Tourist behaviour towards self-service hotel technology adoption : trust and subjective norm as key antecedents

Kaushik, Arun Kumar; Agrawal, Amit Kumar; Rahman, Zillur - In: Tourism management perspectives : TMP 16 (2015), pp. 278-289

Persistent link: https://www.econbiz.de/10011415694