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  • Search: subject:"Net Promoter Score"
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Year of publication
Subject
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Customer satisfaction 27 Kundenzufriedenheit 26 Beziehungsmarketing 22 Consumer behaviour 22 Konsumentenverhalten 22 Relationship marketing 22 Net Promoter Score 19 Sales promotion 18 Verkaufsförderung 18 Net promoter score 14 net promoter score 13 Marketing management 10 Marketingmanagement 10 NPS 8 Service quality 8 customer satisfaction 8 Dienstleistungsqualität 7 Measurement 7 Messung 7 Performance measurement 7 Performance-Messung 7 Viral marketing 7 Virales Marketing 7 Net Promoter Score (NPS) 6 customer loyalty 6 Customer retention 5 Kundenbindung 5 Marketing 4 Satisfaction 4 Social Web 4 Social web 4 Brand management 3 Customer loyalty 3 Customer value 3 Emotion 3 Firm performance 3 Higher education institution 3 Hochschule 3 Human Resource Management 3 Kundenwert 3
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Online availability
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Undetermined 31 Free 17 CC license 1
Type of publication
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Article 51 Book / Working Paper 5
Type of publication (narrower categories)
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Article in journal 43 Aufsatz in Zeitschrift 43 Article 2 research-article 2 Aufsatz im Buch 1 Aufsatzsammlung 1 Book section 1 Conference Paper 1 Graue Literatur 1 Hochschulschrift 1 Non-commercial literature 1 conceptual-paper 1 review-article 1 viewpoint 1
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Language
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English 53 German 2 French 1
Author
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Baehre, Sven 2 Coman, Dan Marius 2 Denning, Stephen 2 Eskildsen, Jacob 2 Haan, Evert de 2 Ionescu, Constantin Aurelian 2 Jeanjean, François 2 Kara, Ali 2 Korneta, Piotr 2 Kristensen, Kai 2 Mihai, Doina Constanța 2 Mittal, Banwari 2 Nicolau, Nicoleta Luminita Gudanescu 2 Valentina, Florea Nicoleta 2 Verhoef, Peter C. 2 Wiesel, Thorsten 2 Zaman, Gheorghe 2 Abdelmoety, Ziad Hassan 1 Agag, Gomaa 1 Aguinis, Herman 1 Altenhofen, Jasmin 1 Babakus, Emin 1 Bernal, Pedro Mir 1 Bettencourt, Lance A. 1 Bhatia, Ajay 1 Bhatnagr, Puneett 1 Bocris, Ingrid 1 Buoys, Alexander 1 Burgi-Tian, Jing 1 Burnham, Thomas A. 1 Canel, María José 1 Chant, Dale 1 Daher, Maya Mostafa 1 Dawes, John 1 Deitz, George 1 Dickenson, Peter 1 Durrani, Baseer Ali 1 Eid, Riyad 1 Feetham, Pamela 1 Følstad, Asbjørn 1
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Institution
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International Telecommunications Society (ITS) 1
Published in...
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International journal of market research 11 International review on public and non-profit marketing 3 International journal of quality and service sciences 2 Journal of digital banking 2 Strategy & Leadership 2 22nd European Regional Conference of the International Telecommunications Society (ITS): "Innovative ICT Applications - Emerging Regulatory, Economic and Policy Issues", Budapest, Hungary, 18th-21st September, 2011 1 22nd European Regional ITS Conference, Budapest 2011: Innovative ICT Applications - Emerging Regulatory, Economic and Policy Issues 1 Amfiteatru Economic Journal 1 Amfiteatru economic : an economic and business research periodical 1 Australasian marketing journal 1 Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC) 1 Business horizons 1 Electronic commerce research 1 International Journal of Management and Economics 1 International journal of Indian culture and business management : IJICBM 1 International journal of business innovation and research : IJBIR 1 International journal of management and economics 1 International journal of management concepts and philosophy : IJMCP 1 International journal of research in marketing : IJRM ; official journal of the European Marketing Academy 1 Journal of Hospitality and Tourism Technology 1 Journal of Services Marketing 1 Journal of business research : JBR 1 Journal of economy and technology 1 Journal of hospitality marketing & management 1 Journal of marketing analytics : JMA 1 Journal of marketing for higher education 1 Journal of service research : JSR 1 Journal of the Academy of Marketing Science 1 Marketing accountability for marketing and non-marketing outcomes 1 Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action 1 Recherche et applications en marketing 1 Review of business : interdisciplinary journal on risk and society 1 Services marketing quarterly 1 Springer eBook Collection 1 The Geneva papers on risk and insurance - issues and practice 1 The TQM Journal 1 The TQM journal : the international review of organizational improvement 1 The journal of services marketing 1 Total quality management & business excellence 1
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Source
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ECONIS (ZBW) 47 Other ZBW resources 5 EconStor 3 RePEc 1
Showing 1 - 10 of 56
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Predicting e-commerce CLV with neural networks : the role of NPS, ATV, and CES
Norouzi, Vahid - In: Journal of economy and technology 2 (2024), pp. 174-189
international e-commerce retailer. This investigation delves into the interplay of key performance indicators-Net Promoter Score … optimize customer relationships accurately. This study finds that Net Promoter Score (NPS) and Customer Effort Score (CES) have …
Persistent link: https://www.econbiz.de/10015402057
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Understanding the link between net promoter score and e-WOM behaviour on social media : the role of national culture
Agag, Gomaa; Durrani, Baseer Ali; Abdelmoety, Ziad Hassan; … - In: Journal of business research : JBR 170 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10014535018
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From research to action : enhancing Net Promoter Score utilization in managerial practice
Baehre, Sven - In: International journal of market research 66 (2024) 2/3, pp. 174-181
Persistent link: https://www.econbiz.de/10014584457
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The Net Promoter Score interrogated through a services marketing lens : review and recommendations for service organizations
Lacohee, Hazel; Souchon, Anne; Dickenson, Peter; Krug, … - In: International journal of market research 66 (2024) 2/3, pp. 241-260
Persistent link: https://www.econbiz.de/10014584478
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Net Promoter Score
Pechter, Jonna; Kuusik, Andres - In: International journal of market research 66 (2024) 2/3, pp. 261-277
Persistent link: https://www.econbiz.de/10014584480
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Should Net Promoter Score be supplemented with other customer feedback metrics? : an empirical investigation of Net Promoter Score and emotions in the mobile phone industry
Müller, Steffen; Seiler, Roger; Völkle, Melanie - In: International journal of market research 66 (2024) 2/3, pp. 303-320
Persistent link: https://www.econbiz.de/10014584482
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By the volunteer, for the volunteer : volunteer perspectives of management across levels of satisfaction
Prince, William; Piatak, Jaclyn Schede - In: Nonprofit and voluntary sector quarterly : journal of … 52 (2023) 5, pp. 1191-1209
Persistent link: https://www.econbiz.de/10014384404
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Essays on customer satisfaction, pricing strategies, and sustainable purchasing behavior in the insurance industry
Jahnert, Jonas Raphael - 2023
Persistent link: https://www.econbiz.de/10014286128
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Manipulating customer loyalty measurement : influence of suggestive design elements on the net promoter score
Wohllebe, Atilla; Nicolaisen, Anton - In: Total quality management & business excellence 36 (2025) 1/2, pp. 26-42
Persistent link: https://www.econbiz.de/10015178464
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Mathematical model for determining costs of unsatisfied customers of HoReCa industry
Zaman, Gheorghe; Valentina, Florea Nicoleta; Ionescu, … - In: Amfiteatru Economic Journal 24 (2022) 59, pp. 268-288
implementing these models, only 2 out of 10 restaurants have positive Net Promoter Score (NPS) and Customer Satisfaction Index (CSI …
Persistent link: https://www.econbiz.de/10014462063
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