Acknowledgements. Introduction 1. The Service Economy 2. Management and Marketing Challenges in the Service Economy 3. Management Implications for Service Supply and Demand 4. Understanding Service Quality 5. Customer Centricity in Practice 6. Translating Service Vision to Action 7. Managing...

"This edited book focuses on the role and use of emerging technologies within the healthcare sector. This text will draw on expertise from leading practitioners and researchers who either utilise and/or are at the forefront of researching with emerging technology in anticipation of enhancing...