This paper reports on the results of extracting useful information from text notes captured within a Customer Relationship Management (CRM) system to segment and thus target groups of customers likely to respond to cross-selling campaigns. These notes often contain text that is indicative of...

The Internet is a major source of online news content. Current efforts to evaluate online news content including text, storyline, and sources is limited by the use of small-scale manual techniques that are time consuming and dependent on human judgments. This article explores the use of machine...