Wen, Decheng; Dai, Ting; Chen, Xiao - In: International Journal of Web Portals (IJWP) 8 (2016) 1, pp. 13-31
Through dividing the entire shopping process into three stages: pre-purchase, purchase and post-purchase, this study analyzed the customers' channel choice behavior in each, from perspectives of product quality, Customers and channels. Based on a survey answered by 395 multi-channel shoppers,...