Non-profit organizations like the Meals On Wheels (MOW) association of America prepare and deliver meals, typically daily, to approximately one million homebound individuals in the United States alone. However, many MOW agencies are facing a steadily increasing number of clients requesting meal...

While the application service provider (ASP) market continues to grow, it is fiercely competitive, and ASPs encounter difficulties in retaining customers and achieving long-term profitability. One stream of prior literature suggests that customer loyalty is driven by service quality, while...

During a mass casualty incident (MCI), to which one of several area hospitals should each victim be sent? These decisions depend on resource availability (both transport and care) and the survival probabilities of patients. This paper focuses on the critical time period immediately following the...

Carbon emissions are an increasingly important consideration in sustainable environmental development. In the green building industry, green construction cost controls and low-carbon construction methods are considered to be the key barriers encountered. Based on Corporate Social Responsibility...

By providing a free experience service, a service firm can attract more uninformed customers. However, it could reversely effect the delay-sensitive, informed customers’ decision. In this paper, we study a priority queueing system with free experience services. We study the customer behavior...