Part 1: Why, Towards What, and What? -- Chapter 1: The Customer Perspective – Why Change? -- Chapter 2: The Goal – Where to Change Towards? -- 3 Productive Aspects of Project Subjects – What to Change? -- Part 2: How? -- Chapter 4: The Supplier Perspective – How to Change? -- Chapter 5:...

The appropriate focus of corporate purpose has long been debated by scholars, investors, and legal counsel alike, with the majority of these arguments focused on the seeming dichotomy between shareholder wealth maximization and stakeholder capitalism. These modern debates are inextricably tied...

Do not-for-profit hospitals provide better care than for-profit hospitals? We compare patient outcomes in for-profit and not-for-profit hospitals between 1984 and 1994 using a new method for estimating differences across hospitals that yields far more accurate estimates of hospital quality than...