rethinking their business model, the operating model which effected both the value, revenue and service model as well as the …

of functional models which are essential for setting up the individual target operating model. After that, the target … operating model will be enhanced with innovative aspects from the organization’s corporate governance, human resources, and lean …, our approach illustrates of how the usage of a conventional target operating model could be stepwise transformed to the …

operating model optimize all elements of the value chain around points of customer engagement. Originality/value – The article …