Culot, Giovanna; Podrecca, Matteo; Nassimbeni, Guido - In: International Journal of Operations & Production Management 44 (2024) 13, pp. 69-99
presents the first extensive analysis of operational performance based on objective measures. In contrast to previous studies … data, which needs to be proved to customers in alternative ways. Conversely, improvements in other operational performance … processes. The technology holds as many promises as implementation challenges, so interest in its impact on operational …