Bell, Colin E.; Shaler Stidham, Jr. - In: Management Science 29 (1983) 7, pp. 831-839
Customers arrive at a service area according to a Poisson process. An arriving customer must choose one of K servers without observing present congestion levels. The only available information about the kth server is the service time distribution (with expected duration \mu <sub>k</sub><sup>-1</sup>) and the cost per...