Purpose – The purpose of this paper is to develop a scale for measuring information quality in the order fulfilment process. Design/methodology/approach – Measurement scales are developed out of the practical information needs and a theory review. A state‐of‐the‐art description and...

Purpose – The first purpose of this paper is to define the relevant types of logistics quality deficiencies (LQDs) in the dyadic order fulfillment process. The second purpose is to find the variables for measuring the different types of LQDs. Design/methodology/approach – This conceptual...