Kritchanchai, Duangpun; MacCarthy, B.L. - In: International Journal of Operations & Production Management 19 (1999) 8, pp. 812-833
This paper discusses evidence from field studies undertaken to investigate the responsiveness of the order fulfilment process in a number of companies. The evidence is analysed in the context of the literature on responsiveness and related areas such as time‐based competition. Similarities and...