Becker, Bas; Hoyer, Patrizia - In: Journal of Organizational Ethnography 13 (2024) 3, pp. 427-451
Purpose In the face of numerous explanations for why AI-driven decision support systems (DSS) have failed to deliver on their promise of improving organizational decision-making, this paper problematizes the under-theorized mismatch between the design of DSS and the actual decision-making...