Yan, Huan; Chang, En-Chung; Chou, Ting-Jui; Tang, Xiaofei - In: Journal of Business Research 68 (2015) 3, pp. 631-638
experiments involving 191 participants in total confirm the existence of the over-categorization effect, examine the influence of … suggest that over-categorization ultimately pushes satisfaction level in the negative direction. Given a group of …