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Search: subject:"Overall customer satisfaction"
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Customer satisfaction
5
Kundenzufriedenheit
5
Consumer behaviour
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Overall customer satisfaction
3
Service quality
3
Hotel industry
2
Hotellerie
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Online retailing
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Online-Handel
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overall customer satisfaction
2
Behavioural intentions
1
Big Data
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E-retailer service attributes
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Fitness app
1
Hotel services
1
Innovation adoption
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Innovationsakzeptanz
1
Market segmentation
1
Marktsegmentierung
1
Mobile Anwendung
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Mobile application
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Online textual reviews
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Penalty - Reward - Contrast Analysis
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Penalty-reward-contrast analysis
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Symmetric and asymmetric impacts
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UTAUT2
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dummy variable regression analysis
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Caber, Meltem
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International journal of hospitality management
2
International journal of sports marketing & sponsorship
1
Journal of internet commerce
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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1
The use of fitness centre apps and its relation to customer satisfaction : a UTAUT2 perspective
Barbosa, Helena Ferreira
;
García-Fernández, Jerónimo
; …
- In:
International journal of sports marketing & sponsorship
23
(
2022
)
5
,
pp. 966-985
Persistent link: https://www.econbiz.de/10013370520
Saved in:
2
Analysis of hotel services by their symmetric and asymmetric effects on
overall
customer
satisfaction
: a comparison of market segments
Davras, Özgür
;
Caber, Meltem
- In:
International journal of hospitality management
81
(
2019
),
pp. 83-93
Persistent link: https://www.econbiz.de/10012128323
Saved in:
3
Predicting
overall
customer
satisfaction
: big data evidence from hotel online textual reviews
Zhao, Yabing
;
Xu, Xun
;
Wang, Mingshu
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 111-121
Persistent link: https://www.econbiz.de/10011981838
Saved in:
4
Customer satisfaction with e-retailers : the role of product type in the relative importance of attributes
You, Yanfen
;
Bhatnagar, Amit
;
Ghose, Sanjoy
- In:
Journal of internet commerce
15
(
2016
)
3
,
pp. 274-291
Persistent link: https://www.econbiz.de/10011636493
Saved in:
5
Renalty - reward - contrast analysis : a review of its application in customer satisfaction research
Albayrak, Tahir
;
Caber, Meltem
- In:
Total quality management & business excellence : an …
24
(
2013
)
11
,
pp. 1288-1300
Persistent link: https://www.econbiz.de/10010207233
Saved in:
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