Recent literature shows that the arrival and discharge processes in hospital intensive care units do not satisfy the Markovian property, that is, interarrival times and length of stay tend to have a long tail. In this paper we develop a generalised loss network framework for capacity planning of...

What does a stockbroker in Istanbul navigating the rush of incoming trading figures have in common with a mother in Stockholm trying to organize a growing pile of baby clothes? They are both coping with excess or overflow. This book explores the ways in which institutions, corporations and...