McCarthy, Kimberly; Pearce, Jone L.; Morton, John; … - In: Organization management journal : official journal of … 17 (2020) 1, pp. 43-58
incivility encountered via e-mail on both task performance and performance evaluation. Design/methodology/approach - In two … also find that exposure to rudeness, both face-to-face and via e-mail, is contagious and results in lower performance … evaluation scores for an uninvolved third party. Originality/value - This research comprises an empirically grounded study of …