The strategic management process implies the management staff has at least three engagements: define, conduct and evaluate applied strategy. However, the most common reasons of fi rm bankruptcy are linked to wrong implementation and that’s why implementation is often defi ned as the Achills...

Рассмотрено формирование антикризисной финансовой стратегии в виде стратегической карты. Приведено многоуровневое представление антикризисной стратегии....

This article describes how in developing countries, the work on regulatory aspects of telemedicine systems and applications is still in infancy. During our literature review and on-site research in Sub-Saharan Africa, we could not point out any work on measuring the quality of service (QoS) and...

The purpose of this article is to increase the customer service level by expanding the method of application used by the mystery customer (MC) to resolve practical and concrete problems concerning the status of chain stores. The survival of organisations can often be dependent on their customer...