results could be matched with the current literature. Practical implications The need to have balanced key performance … indicators that take into account other facets of improvements, apart from time, has been emphasised. Furthermore, if middle and …

-owners. This paper aims to investigate such a balancing act and conceptualize “key performance indicators” (KPIs) as a dramatic …. However, this paper reveals that the performance indicators serve impression management goals and operational demands rather …

were made in the following two months. Findings This study demonstrates that Estonia is using performance indicators widely … performance indicators. Therefore, since the systems of both countries are under centralized management in contrast to the typical … based on a data-driven analysis, whereas Georgia, still in the process of reform, does not have many performance indicators …