Purpose – Performance of service desk is critical to an organization. The purpose of this paper is to examine the performance measurement system of a technical assistance center at one of the largest semi‐conductor manufacturers in the world. The study examines top performance issues faced...

Purpose – The purpose of this paper is to define corporate performance management, provide an overview of the Regulation and Quality Improvement Authority's performance management framework (PMF) and explain how the PMF might be used to enhance organisational effectiveness....

The main purpose of this study is to find solutions to measure and improve the efficiency of DP-World ports. Data Envelopment Analysis (DEA) is a well-known technique that has been used to serve as an effective tool for such purposes. On one hand, it helps in cutting down costs which are...