Links the role of work study to TQM and argues that work study methods can play an integral part in TQM. Argues that many TQM programmes fail because they do not have measurement techniques in place which TQM requires on an ongoing basis. Suggests that work study methods provide ecessary tools...

Presents an approach for assessing the overall performance index (i.e. the relative value) of the suppliers asset base of an organization. Four sets of end‐result variables, for example the total service level (i.e. service level and its reliability), the total quality level (i.e. quality and...

Much has been written about performance appraisal (PA) in terms of its outcomes: little however, has been focused on the mediation of actual practice, beyond simple descriptions informing its implementation. Seeks first to understand the historical implications of contemporary PA; second,...

A response to Smith′s (1992) attempt (in AAAJ , Vol. 5 No. 1, 1992) to address the difficulties in performance auditing and production function modelling in public sector management (arguing that regression analysis is an inadequate approach for value‐for‐money auditors, and is...

Reply to comments on the author′s original article (article and comments in AAAJ , Vol. 5 No. 1, 1992) – a postscript. Emphasizes that policy makers do seek recourse to statistical methods when trying to understand the nature of public sector efficiency, and regression analysis has...

Feedback control in marketing involves measuring the outputs (results) of marketing decisions, comparing these results to goals, and then taking corrective action so as to meet these goals. Feedforward control on the other hand, involves monitoring inputs (the information base on which marketing...

In any organization, the information relevant to the problem area is essential in making decisions. The top management makes decisions like expansion of the plant, automation, recruitment of senior personnel and diversification of products, etc. There are many kinds of tools or methods available...