Purpose – This empirical study seeks to resolve the conflicting findings in the quality management (QM) literature about how different QM practices, specifically, infrastructure QM practices and core QM practices, affect quality performance. Design/methodology/approach – Based on the...

Purpose – The purpose of this study is to propose a state‐of‐the‐art new approach to enhance FMEA assessment capabilities. Design/methodology/approach – Through data envelopment analysis (DEA) technique and its extension, the proposed approach evolves the current rankings for failure...

Purpose – The purpose of this paper is to study whether quality certified hotels develop some managerial key factors in a significantly better way and have better performance. Design/methodology/approach – The empirical data were collected from a sample of 303 Spanish hotels. Hotels were...

Purpose – The purpose of this paper is to investigate the key “hard” and “soft” quality management factors used by Australian small and medium enterprises (SMEs) and their association with organisational performance. Design/methodology/approach – A survey questionnaire was...

Purpose – This paper aims to study the correlation between knowledge management (KM) enablers and performance indices of KM. Design/methodology/approach – Referring to the literature reviews, it attempts to construct the KM process performance index, analyze its importance, and further...

Purpose – The purpose of this study is to analyse the connection between managerial job and importance of job‐relevant performance information. Design/methodology/approach – Two hypotheses on the relationship of the nature of job to the job‐relevant information are tested by survey data...

Purpose – The purpose of this paper is to investigate the relationships among goal setting, employee engagement, workplace optimism, and individual performance constructs. Goal setting is hypothesized as positively impacting employee engagement, employee engagement as positively impacting...