Search Results - subject:"PERFORMANCE MANAGEMENT"

Putting the customer back to the front : Reclaiming customer loyalty through holistic business management

In: Strategic Direction 22 (2006) 5, pp. 26-28

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Persistent link: https://www.econbiz.de/10015010021

Managing performance for improved productivity : The importance of performance management analysis

In: Strategic Direction 22 (2006) 10, pp. 23-25

Purpose – Presents an overview of the importance of performance management analysis (PMA) in ensuring the value and … success of performance management systems. Design/methodology/approach – The author discusses the importance of PMA and the … which was undergoing rapid growth and change and urgently need to review its performance management systems. Findings – If …

Persistent link: https://www.econbiz.de/10015010075

Team working: part I – an evaluation of current thinking

McGreevy, Malcolm - In: Industrial and Commercial Training 38 (2006) 5, pp. 259-264

Purpose – The received wisdom is that team working is a good thing and is spoken about positively as a means of promoting co‐operation and of making the best use of employees' strengths. This article seeks to examine why this may be and to address the four areas highlighted by ACAS where...

Persistent link: https://www.econbiz.de/10014755257

Improving performance in complex organizations

Broad, Mary L. - In: Industrial and Commercial Training 38 (2006) 6, pp. 322-329

Purpose – To demonstrate the need to involve stakeholders (executives, managers, trainers, co‐workers, others) to support performance in the work environment. Design/methodology/approach – The article explores emerging concepts of moderately and highly complex organizations, and research...

Persistent link: https://www.econbiz.de/10014755268

Can high performance work systems really lead to better performance?

Shih, Hsi‐An; Chiang, Yun‐Hwa; Hsu, Chu‐Chun - In: International Journal of Manpower 27 (2006) 8, pp. 741-763

Purpose – This study presents a conceptual scheme concerning the core constituents of high‐performance work system (HPWS) and examines their effects on firm performance. Design/methodology/approach – This study proposes a conceptual scheme incorporating the universalistic and the...

Persistent link: https://www.econbiz.de/10014783228

The effect of supply chain integration on the alignment between corporate competitive capability and supply chain operational capability

Wook Kim, Soo - In: International Journal of Operations & Production Management 26 (2006) 10, pp. 1084-1107

Purpose – The purpose of this research is to identify the shape of the interactive relationship between corporate competitive capability and supply chain operational capability for performance improvement, and to investigate the effects of supply chain (SC) integration on such interactive...

Persistent link: https://www.econbiz.de/10014789872

The implementation of operations management techniques in service organisations : An Australian perspective

Prajogo, Daniel - In: International Journal of Operations & Production Management 26 (2006) 12, pp. 1374-1390

Purpose – This paper seeks to present an empirical snapshot of the application of operations management (OM) activities in Australian service firms. The four key areas addressed in this study are the nature or characteristics of services, the level of importance of OM techniques, the level of...

Persistent link: https://www.econbiz.de/10014789886

Performance gaps in the dyadic order fulfillment process

Forslund, Helena - In: International Journal of Physical Distribution & … 36 (2006) 8, pp. 580-595

Purpose – The purpose of this paper is to assess the existence of logistics performance gaps in the dyadic order fulfillment process. Design/methodology/approach – A literature review on service quality, logistics quality and logistics performance generated a conceptual model, four...

Persistent link: https://www.econbiz.de/10014793648

Worker morale in Russia: an exploratory study

Linz, Susan J.; Good, Linda K.; Huddleston, Patricia - In: Journal of Managerial Psychology 21 (2006) 5, pp. 415-437

Purpose – Despite unanimous agreement in the existing literature that morale influences employee performance, no well‐defined measure of morale exists. In Russia, identifying the factors that contribute to employee morale is particularly important since firms face difficult financial...

Persistent link: https://www.econbiz.de/10014887963

“Mum effect”: principals' reluctance to submit negative feedback

Yariv, Eliezer - In: Journal of Managerial Psychology 21 (2006) 6, pp. 533-546

Purpose – Submitting negative feedback is a stressful experience which both superiors and subordinates try to avoid. Do principals adapt to the mum effect and hide their (negative) thoughts and feelings, or do they confirm Weening et al. hypothesis about the existence of facilitating...

Persistent link: https://www.econbiz.de/10014887969