Search Results - subject:"PERFORMANCE MANAGEMENT"

The effect of business advisers on the performance of SMEs

Berry, Anthony J.; Sweeting, Robert; Goto, Jitsu - In: Journal of Small Business and Enterprise Development 13 (2006) 1, pp. 33-47

Purpose – Following on studies of the reported importance of a range of external advice and a study of the impact of marketing advice on small and medium‐sized enterprise (SME) performance, this study seeks to examine the relationship between business performance (growth) and the nature and...

Persistent link: https://www.econbiz.de/10014903011

China's social capital and financial performance of private enterprises

Zhang, Qizi; Fung, Hung‐Gay - In: Journal of Small Business and Enterprise Development 13 (2006) 2, pp. 198-207

Purpose – This study aims to investigate the effects of social capital (defined as networks) on the performance of Chinese private enterprises. Design/methodology/approach – The paper employ an econometric model to test relationships between social capital and firm performance, using a...

Persistent link: https://www.econbiz.de/10014903023

Service orientation and performance: an organizational perspective

Lytle, Richard S.; Timmerman, John E. - In: Journal of Services Marketing 20 (2006) 2, pp. 136-147

Purpose – With the growing interest in service orientation research, the concept has been demonstrated to be a defining factor in the creation of superior customer service and value. The purpose of the paper is to evaluate service orientation as a socially constructed variable, empirically...

Persistent link: https://www.econbiz.de/10014905099

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Phillips, Brendan; Tsu Wee Tan, Thomas; Julian, Craig - In: Journal of Services Marketing 20 (2006) 7, pp. 471-478

Purpose – The research objective of this paper is to study the broad context of emotional labor and dissonance and its importance to service marketing. This knowledge would provide a better understanding of the factors that contribute to job performance and job satisfaction amongst high...

Persistent link: https://www.econbiz.de/10014905132

Strategies for performance improvement in the Chinese chemical industry : Evidence from case study investigations

Cheng, Jeremy; Bennett, David - In: Journal of Technology Management in China 1 (2006) 2, pp. 190-207

Purpose – This paper sets out to explore the proposition that building competences is more effective than privatisation and restructuring to improve performance in the Chinese chemical industry. Design/methodology/approach – Case study research has been undertaken in the Chinese chemical...

Persistent link: https://www.econbiz.de/10014908107

Effects of power concepts and employee performance on managers' empowering

Tjosvold, Dean; Sun, Haifa - In: Leadership & Organization Development Journal 27 (2006) 3, pp. 217-234

Purpose – Despite calls for empowerment, employees often do not feel their managers assist and support them. Traditional views of power as limited and involving overcoming resistance may seriously obstruct empowerment efforts. Design/methodology/approach – About 60 male and 60 female...

Persistent link: https://www.econbiz.de/10014922975

Top executive audits: strategic reviews of operational activities

Witcher, Barry J.; Sum Chau, Vinh; Harding, Paul - In: Managerial Auditing Journal 22 (2006) 1, pp. 95-105

Purpose – The paper explores the involvement of top management in strategic reviews of the organization's operational activities (known as top executive audits or TEAs). These are discussed in relation to strategy process and business excellence. Design/methodology/approach – The case of...

Persistent link: https://www.econbiz.de/10014929051

Managerial qualities and operational performance: a proposed model

Crilley, Garry; Sharp, Colin - In: Measuring Business Excellence 10 (2006) 2, pp. 4-18

Purpose – The purpose of this paper is to examine the need for consensus on a model that encapsulates the relationship between the manager and the effective operational performance of leisure facilities. This is particularly relevant for Australian local government sports and leisure centres....

Persistent link: https://www.econbiz.de/10014930648

Re‐forecasting practice in the UK

Barrett, Richard; Hope, Jeremy - In: Measuring Business Excellence 10 (2006) 2, pp. 28-40

Purpose – More frequent re‐forecasting is becoming an important topic on corporate agendas and is seen by many to be the only way to keep financial performance on track at a time when revenues are becoming less predictable. The paper aims to investigate this topic....

Persistent link: https://www.econbiz.de/10014930650

Performance management at EDF Energy: ambition into action

Bromley, Mark; Cuthbertson, Robin; Martinez, Veronica; … - In: Measuring Business Excellence 10 (2006) 3, pp. 23-30

Purpose – Survey research suggests that 85 per cent of companies world‐wide have performance management systems. Of … paper outlines the integration of fundamental principles of performance management systems in the context of a large UK … planning to review or implement performance management systems should first, consider the alignment of company ambitions and …

Persistent link: https://www.econbiz.de/10014930656