Search Results - subject:"PERFORMANCE MANAGEMENT"

A framework to review performance measurement systems

Najmi, Manoochehr; Rigas, John; Fan, Ip‐Shing - In: Business Process Management Journal 11 (2005) 2, pp. 109-122

Purpose – This paper aims to describe a structured review framework for managing business performance. The framework entails the review of business performance, including the strategic relevance of the measures, as well as the efficiency and effectiveness of the performance measurement system...

Persistent link: https://www.econbiz.de/10014687596

Social performance: key lessons from recent experiences within Shell

Fossgard‐Moser, Titus - In: Corporate Governance: The international journal of … 5 (2005) 3, pp. 105-118

Purpose – Seeks to summarize the findings of research undertaken by the Shell Group to better understand the business relevance, parameters, status and tools and approaches to manage social performance. Design/methodology/approach – The paper is based on four detailed case studies that...

Persistent link: https://www.econbiz.de/10014694876

Supply chain integration and performance: US versus East Asian companies

Zailani, Suhaiza; Rajagopal, Premkumar - In: Supply Chain Management: An International Journal 10 (2005) 5, pp. 379-393

Purpose – Though there is a wide acceptance of the strategic importance of integrating operations with suppliers and customers in the supply chain, many questions remain unanswered about how best to characterize supply chain strategies. Is it more important to link with suppliers, customers,...

Persistent link: https://www.econbiz.de/10015008401

Keeping score : How ZAC found strategy implementation needed more than joined‐up thinking

In: Strategic Direction 21 (2005) 7, pp. 21-23

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – Scans the top 400 management publications in the world to identify the most topical issues and latest...

Persistent link: https://www.econbiz.de/10015009925

A robust approach to employee skill and knowledge development

Lyons, Paul - In: Industrial and Commercial Training 37 (2005) 1, pp. 3-9

Purpose – To explain and demonstrate an interactive approach to skill development and knowledge attainment that may serve varied purposes for employee learning and development. Design/methodology/approach – The paper explains in detail and demonstrates the process of skill charting. Skill...

Persistent link: https://www.econbiz.de/10014755152

Scripts creation training

Lyons, Paul - In: Industrial and Commercial Training 37 (2005) 6, pp. 309-313

Purpose – To explain some of the dynamics of scripts creation as used in training, to offer a sequence of events to use in creating a performance script, and to offer some examples of how script creation is applied in training activities. Design/methodology/approach – The paper explains in...

Persistent link: https://www.econbiz.de/10014755198

American consumers' attitudes towards commercial banks : A comparison of local and national bank customers by use of geodemographic segmentation

Kaynak, Erdener; Harcar, Talha D. - In: International Journal of Bank Marketing 23 (2005) 1, pp. 73-89

Purpose – This article demonstrates the application of geodemographic segmentation to the service industry by using commercial banking as a case example. Design/methodology/approach – Data were collected through self‐administered questionnaires. Two sets of variables were used to profile...

Persistent link: https://www.econbiz.de/10014759835

Competitive strategies and performance in Spanish hospitality firms

Garrigós‐Simón, Fernando J.; Palacios Marqués, Daniel - In: International Journal of Contemporary Hospitality Management 17 (2005) 1, pp. 22-38

Purpose – The aim of this article is to identify the relationships between strategic orientations and various performance measurements in Spanish hospitality enterprises. Design/methodology/approach – With a sample of 189 hospitality firms, this study uses the Miles and Snow strategy...

Persistent link: https://www.econbiz.de/10014762691

Expatriate performance management from MNEs of different national origins

Shih, Hsi‐An; Chiang, Yun‐Hwa; Kim, In‐Sook - In: International Journal of Manpower 26 (2005) 2, pp. 157-176

Purpose – This study tries to explore through multiple case studies how expatriate performance management is conducted … different arrangements in expatriate performance management. Originality/value – This study is one of the first to explore … expatriate performance management practices of multinational firms. There does not seem to exist a prevalent form of expatriate …

Persistent link: https://www.econbiz.de/10014783157

The impact of supply chain relationship dynamics on manufacturing performance

Fynes, Brian; Voss, Chris; de Búrca, Seán - In: International Journal of Operations & Production Management 25 (2005) 1, pp. 6-19

Purpose – The purpose of this paper is to investigate how the dynamics of supply chain (SC) relationships impact on manufacturing performance. Design/methodology/approach – A conceptual framework was developed incorporating dimensions of SC relationship dynamics and manufacturing...

Persistent link: https://www.econbiz.de/10014789743