Purpose – To identify the criteria that operations managers believe make a difference to their business relationships and also to identify where the largest gaps are in terms of their current and required performance. Design/methodology/approach – This empirical research is based on the...

Purpose – The purpose of this research paper is to demonstrate how existing performance measurement may be adopted to measure and manage performance in extended enterprises. Design/methodology/approach – The paper reviews the literature in performance measurement and extended enterprises. It...

Purpose – Aims to conceptualize flexible logistics programs and information connectivity as two important aspects of logistics flexibility and to examine the role of information connectivity in making flexible logistics programs successful. Design/methodology/approach – A hierarchical...

Purpose – New models of career management require individuals to harvest as much learning as possible from situations wherever and whenever feedback is possible. The purpose of this study was to investigate the influence of positive affect (liking) on feedback giving behavior since authors...

Purpose – The purpose of this paper is to test a model of the effects of intragroup conflict (relationship conflict, task conflict and process conflict), past performance feedback and perceptions of team decision‐making effectiveness on team performance and affective responses....

Purpose – To analyse the influence of three different types of organisational support (supervisor's and colleagues' support, training, and acknowledgement and rewards) on the implementation of teamwork systems. Design/methodology/approach – Main and buffer effects of social support were...

Purpose – A theater/drama perspective is used to gain insights into the participatory nature of service creation and to assess the relative importance of service elements across service scenarios. Design/methodology/approach – Drama production principles are applied to situations where...