Search Results - subject:"PERFORMANCE MANAGEMENT"

Contractual governance for sustainable service

Enquist, Bo; Johnson, Mikael; Camén, Carolina - In: Qualitative Research in Accounting & Management 2 (2005) 1, pp. 29-53

What is contractual governance in a scenario of performance management? When approached from a static viewpoint … contractual governance as a part of performance management for a stakeholder network in a specific, government‐controlled context … of performance management leading to more sustainable public service. We also argue that a proactive approach during the …

Persistent link: https://www.econbiz.de/10014987833

Exploring the reward preferences for middle level managers

Kominis, George; Emmanuel, Clive R. - In: Qualitative Research in Accounting & Management 2 (2005) 1, pp. 54-76

Managerial motivation depends, in part, on the perceived value or attractiveness of the rewards offered to the manager. This perception‐based study provides empirical evidence of the associations between motivation and performance, and valued rewards. Generally, for this sample of 225...

Persistent link: https://www.econbiz.de/10014987834

Integrating customer orientation, employee compensation and performance management: a conceptual framework

Tuzovic, Sven; Bruhn, Manfred - In: International Journal of Business Performance Management 7 (2005) 3, pp. 255-274

Compensation systems are an essential tool to link corporate goals such as customer orientation with individual and organisational performance. While some authors demonstrate the positive effects of incorporating nonfinancial measures into the compensation system empirically, companies have...

Persistent link: https://www.econbiz.de/10010669324

Performance management: outsourcing and behavioural dynamics

Parker, David W.; Russell, Katie A. - In: International Journal of Business Performance Management 7 (2005) 3, pp. 288-303

Empirical research captured information from a multinational EU leader in the financial services sector during the early stage of outsourcing IT services and an action inquiry methodology surfaced the embedded web of meanings relating to changes and effects on working relationships. The results...

Persistent link: https://www.econbiz.de/10010669388

Performance management in SMEs: a Balanced Scorecard perspective

Tennant, Charles; Tanoren, Murat - In: International Journal of Business Performance Management 7 (2005) 2, pp. 123-143

be oriented towards day-to-day activities resulting in largely ineffective performance management of important but …

Persistent link: https://www.econbiz.de/10010669409

The nature and prevalence of the use of performance measurement techniques by airlines

Francis, Graham; Humphreys, Ian; Fry, Jackie - In: Journal of Air Transport Management 11 (2005) 4, pp. 207-217

performance management techniques. The survey revealed a very high utilization of benchmarking and quality management techniques …

Persistent link: https://www.econbiz.de/10010688227

Demystifying productivity and performance

Tangen, Stefan - In: International Journal of Productivity and Performance … 54 (2005) 1, pp. 34-46

Purpose – Examines the ways in which the concepts of “productivity” and “performance” are dealt with in the literature, demonstrating that terms used within these fields are often vaguely defined and poorly understood. Design/methodology/approach – Reviews related performance...

Persistent link: https://www.econbiz.de/10014796459

Implementing a performance measurement system capable of creating a culture of high performance

Robson, Ian - In: International Journal of Productivity and Performance … 54 (2005) 2, pp. 137-145

Purpose – To show how measurement systems and the way they are implemented can have a critical impact in either encouraging or discouraging a culture of high performance. Design/methodology/approach – This paper outlines a “systems view” of organisations that assist in combining the...

Persistent link: https://www.econbiz.de/10014796464

Using job support tools to increase workgroup performance

Coulson‐Thomas, Colin - In: International Journal of Productivity and Performance … 54 (2005) 3, pp. 206-211

Purpose – To assess and share the experiences of users of a new generation of practical and knowledge‐based job support tools. Design/methodology/approach – To illustrate distinguishing features of job support tools and the use of multi‐media capabilities with examples of sales support...

Persistent link: https://www.econbiz.de/10014796467

An empirical investigation of the metrics alignment process

Melnyk, Steven A.; Calantone, Roger J.; Luft, Joan; … - In: International Journal of Productivity and Performance … 54 (2005) 5/6, pp. 312-324

Purpose – To understand the use of metrics to attain alignment between the needs of the customer, strategic objectives, and the execution system. This paper examines the process by which metrics at the various levels are developed and the factors affecting this process....

Persistent link: https://www.econbiz.de/10014796473