Search Results - subject:"PERFORMANCE MANAGEMENT"

Benchmarking and performance management in clinical pharmacy

Fowler, Alan; Campbell, David - In: International Journal of Operations & Production Management 21 (2001) 3, pp. 327-350

The article features a study based on postal questionnaires and structured interviews, targeting senior members of the hospital pharmacy profession. The aim was to examine the potential of practice and performance benchmarking as a means of improving competence and capabilities within the...

Persistent link: https://www.econbiz.de/10014789496

Balanced scorecard: theoretical perspectives and public management implications

Johnsen, Åge - In: Managerial Auditing Journal 16 (2001) 6, pp. 319-330

In this study it is argued that positive agency theory is a relevant theoretical perspective in studies of the balanced scorecard in business management because agency theory addresses implementation and organizational control issues. If the balanced scorecard is to be applied also in public...

Persistent link: https://www.econbiz.de/10014928683

Audit and self‐assessment in quality management: comparison and compatibility

Karapetrovic, Stanislav; Willborn, Walter - In: Managerial Auditing Journal 16 (2001) 6, pp. 366-377

In recent years, two performance evaluation methodologies have received significant attention in managerial circles: quality audit and self‐assessment. While the quality audit examines the compliance of a quality system with ISO 9000 standards and its suitability to achieve stated objectives,...

Persistent link: https://www.econbiz.de/10014928687

New criteria of performance management : A transition from enterprise to collaborative supply chain

Basu, Ron - In: Measuring Business Excellence 5 (2001) 4, pp. 7-12

Internet have redefined the business performance management process. New metrics are emerging as externally focused and … to optimise measures to improve and sustain business advantages. This paper suggests a six‐stage performance management …

Persistent link: https://www.econbiz.de/10014930987

Appraisal and learning in a government agency

Corbett, Barry; Kenny, Brian - In: The Learning Organization 8 (2001) 1, pp. 21-35

“performance management system”, the purpose being to ensure that employees work in the most effective way possible to deliver the … performance management system, although the link to competence is weakened by the difficulties middle managers have in relating …. A survey of middle management shows that whilst the agency attempts to use its appraisal system as part of a performance …

Persistent link: https://www.econbiz.de/10015030070

Improving management performance in rapidly changing organizations

Longenecker, Clinton O.; Fink, Laurence S. - In: Journal of Management Development 20 (2001) 1, pp. 7-18

This article reports the results of a study on management development practices in US service and manufacturing organizations. Data and statistical analyses from a sample of 433 middle and front‐line managers from 59 different US service and manufacturing organizations are reported which...

Persistent link: https://www.econbiz.de/10014882162

Management development in Unilever

Reitsma, S.G. - In: Journal of Management Development 20 (2001) 2, pp. 131-144

Unilever uses management development (MD) as a strategic tool to help the organization meet its short and long term goals. In recent years, Unilever has undergone a process of rapid change and MD has been important in communicating that change throughout the organization and equipping staff to...

Persistent link: https://www.econbiz.de/10014882169

Best Value evolution: performance indicators in Scottish local government

Sheffield, James - In: International Journal of Business Performance Management 3 (2001) 2/3/4, pp. 109-118

Best Value in Scotland has developed as a distinct policy when compared with other parts of the UK. This article aims to examine the way in which performance indicators are being used in Scottish local government. The article identifies a number of factors which may influence the successful...

Persistent link: https://www.econbiz.de/10010669258

Formalizing deployment processes in the US Government

Hacker, Marla E.; Kotnour, Tim; Mallak, Larry A. - In: International Journal of Public Sector Management 14 (2001) 3, pp. 221-240

The linkage between strategic planning and daily activities within an organization is often obscure. Perhaps as a consequence, many well‐developed strategic plans fail to be implemented, and required goals and objectives are not attained. Strategy deployment processes link strategic plans with...

Persistent link: https://www.econbiz.de/10014798686

Best practice benchmarking in the UK

Hinton, Matthew; Francis, Graham; Holloway, Jacky - In: Benchmarking: An International Journal 7 (2000) 1, pp. 52-61

Reflects on a three‐year project examining the evolving nature of “best practice” benchmarking in UK‐based organisations. The findings describe the current state of benchmarking and some of its advantages across a wide variety of public and private sector organisations. Also investigates...

Persistent link: https://www.econbiz.de/10014683128