Search Results - subject:"PERFORMANCE MANAGEMENT"

Incorporating Quality Performance Objectives into Performance Appraisal Systems

Hutt, Geoff - In: The TQM Magazine 6 (1994) 1, pp. 8-12

Describes how one IT services company, a subsidiary of AT&T, has developed and implemented a comprehensive performance … management system. Outlines the consultative process that was an integral part of the design of the system and the method of … “selling” it to everyone in the company, as well as the actual operation. Shows that proper deployment of a sound performance …

Persistent link: https://www.econbiz.de/10015033320

Leadership in TQM Implementation : Some Case Examples

Zairi, Mohamed - In: The TQM Magazine 6 (1994) 6, pp. 9-16

Reviews the literature on leadership and management in the context of TQM. Discusses an American study which identifies key strengths and areas of improvement. Determines the role of senior managers in TQM implementation, with reference to case studies of several companies which have won the...

Persistent link: https://www.econbiz.de/10015033382

Bringing Financial Discipline to Service Quality

Fanjoy, Bruce S. - In: The TQM Magazine 6 (1994) 6, pp. 57-61

Describes annuitized valuation, which is a tool to measure the financial value of customer relationships. It measures the asset value of customer and represents the potential net cash flow of customers, over time. It can identify an imbalance (called a reward paradox) in the compensation...

Persistent link: https://www.econbiz.de/10015033892

Coaching for Higher Performance

Phillips, Richard - In: Management Development Review 7 (1994) 5, pp. 19-22

as a key development technique which can accelerate learning and performance management when effectively applied …

Persistent link: https://www.econbiz.de/10014936561

Integrating Strategy with Performance Measures

Roberts, Alexander - In: Management Development Review 7 (1994) 6, pp. 13-15

Hints that performance measurement systems are inaccurate in that what is measured is often not done. Suggests changing plans of measurement can often defeat their achievement; and addresses the problem of devising cost‐effective measurement systems which measure the correct items and minimize...

Persistent link: https://www.econbiz.de/10014936566

A Synolic Approach to HRD

Barratt, Alan M.; Georgides, Dimitri P. - In: Management Development Review 7 (1994) 1, pp. 13-15

Using the Barratt Improvement Model to improve individual work performance involves following guidelines essentially addressed to working individuals, rather than to Human Resource Development practitioners. Argues that objectives should be balanced among professional, family, social, physical,...

Persistent link: https://www.econbiz.de/10014936785

The Employee Assistance Programme : Its Role in Organizational Coping and Excellence

Berridge, John R.; Cooper, Cary L. - In: Personnel Review 23 (1994) 7, pp. 4-20

Defines the employee assistance programme (EAP) and describes its potential and impact on organizations. Provides details of how EAPs operate at each step. Evaluates their use and value in the context of the need for organizational performance.

Persistent link: https://www.econbiz.de/10014974382

EAPs and Their Future in the UK : History Repeating Itself?

Reddy, Michael - In: Personnel Review 23 (1994) 7, pp. 60-78

descendant of Occupational Alcohol Programmes. Their origins in performance management processes, however, and particularly the …

Persistent link: https://www.econbiz.de/10014974391

Evaluation of Bank Branches by Means of Data Envelopment Analysis

Al‐Faraj, Taqi N.; Alidi, Abdulaziz S.; Bu‐Bshait, … - In: International Journal of Operations & Production Management 13 (1993) 9, pp. 45-52

Details a data envelopment analysis (DEA) study of bank branches, where the bank branches are considered as the decision‐making units (DMUs). The Charnes, Cooper and Rhodes (CCR) ratio is used to evaluate the relative efficiency of each branch. The relative efficiency is computed utilizing...

Persistent link: https://www.econbiz.de/10014790429

Performance Management: A STRATEGY FOR IMPROVING EMPLOYEE PERFORMANCE AND PRODUCTIVITY

McAfee, R. Bruce; Champagne, Paul J. - In: Journal of Managerial Psychology 8 (1993) 5, pp. 24-32

Examines performance management, a strategy for improving employee performance and productivity. This approach involves … three components: performance planning, performance management, and performance appraisal. Describes how several different … firms have implemented this approach. Also outlines four elements for successfully implementing a performance management …

Persistent link: https://www.econbiz.de/10014888335