Market orientation is a corner-stone of marketing and management strategy.However, relatively little research has been conducted into the relationshipbetween market orientation and performance in the context of services firms.This is surprising, given the rapid growth of the services sector in...

This special issue is based on selected papers presented at the 1st InternationalPerformance Measurement Workshop organised by the PerformanceMeasurement Special Interest Group of the IFIP WG 5.7. The workshop tookplace on 24-25 May 2001

Theories of labour market discrimination and the status ofdisadvantaged groups.The twenty-first century presents a number of challenges to national policymakers and organizations. Some of these challenges include globalization andworld-wide competition

According to freelance author Charles Parker, measuring performance is something that all organizations do. They may do it systematically and thoroughly, or on an ad hoc basis and superficially - but they do it. External agents and organizations also measure performance - shareholders,...

Performance assessment of repository concepts for the geological disposal of long-lived radioactive waste relies on the availability of thermodynamic data for many radionuclides and other elements under a wide range of physico-chemical conditions. For the past ten years, the OECD Nuclear Energy...

Why are performance measures so bad? -- Running down of performance measures -- In search of balance -- From cost drivers to revenue drivers -- Learning from ABPA -- Managing and strategizing with ABPA

Historically standard regression has been used to assess performance in marketing, especially of salespeople and retail outlets. A model of performance is estimated using ordinary least squares, the residuals are computed, and the decision-making units, say store managers, ranked in the order of...