Traditionally, research into supply chain management has focused on increasing the availability of products and reducing the cost of doing so by concentrating on coordination between supply chain members. Significant improvements have been made in improving the effectiveness and efficiency of...

Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution element of total product costs increased significantly, but also distribution has become more important in fulfilling...

Explains that, as global competition changes the expanding service sector, quality will play an increasingly pivotal role in both attracting and retaining service customers. Reveals that research into service quality has addressed two important dimensions: promoting quality through the design of...

Presents a structured and radically new approach to SPC. Applied to measure any process within an organization. A hierarchy of charts creates ownership of the process, which ultimately measures success against “World‐class” standards. Adopted successfully by teams, vastly reduces the time...

Studies the economic design of x ‐ control charts in a situation in which the duration time that the process remains in the in‐control state follows a general distribution which has an increasing hazard rate. In this situation, the active and persistent action for quality control is to...