Explores the marketing process of a large food retailer, based on in‐depth interviews with 106 senior managers. Finds that attitudes towards marketing are conflicting, that the role is diffused into different functional areas within the organization, and that buyers are highly influential...

Addresses the dynamic, continual‐improvement nature of the JIT implementation process. Learning curves are incorporated to analyse the impact of continual reduction of processing time variation over time. The results provide valuable information on the relationship between the level of...

In order to deal with increasingly dynamic environments, organizations are rethinking the structure of their management systems. The recent literature suggests that, to a greater extent than before, new paradigms of management are being considered as alternatives to traditional forms of...

Examines some principles of the design and implementation of decision support systems in the context of statistical quality control. These principles are a function both of the level within the organization at which the decision is made and of the type of decision that is made. The principles...

Reviews a real‐life investigation carried out on copper coating of CO⊂2 welding wire. The major quality problems were non‐uniformity in coating thickness and other associated problems. The factors identified as responsible are speed of drawing the wire, acid, ferrous and copper sulphate....