Paim, Rafael; Mansur Caulliraux, Heitor; Cardoso, Rodolfo - In: Business Process Management Journal 14 (2008) 5, pp. 694-723
Purpose – The purpose of this paper is to contribute to defining the tasks necessary to process management, considering both conceptual and practical views. Design/methodology/approach – Bibliographic review for tasks mentioned as typically necessary to process management, plus a field...