Control charts are widely used in industry to monitor processes that are far from Zero-Defect (ZD), and their use in a near Zero-Defect manufacturing environment poses many problems. This book presents techniques of using control charts for high-quality processes, and some recent findings and...

The promise of process integration between organizations too often is unfulfilled and new approaches are needed. Distributed control is a new and exciting opportunity to build more effective process networks for a wide range of applications in logistics and product development. A solution based...

This paper discusses the design of a problem‐based learning approach that seeks to embed industrial knowledge in the enterprise resource planning (ERP)‐related curriculum of universities. It describes a project that is developing a business reference model for public administration. This...

Abstract One widely used control chart, the -chart, is based on the assumption that means of samples drawn from the process are normally distributed. When the normality assumption is not valid, control chart users may choose from several different courses of action. These include using Box-Cox...