Civil service reform is one of the most intractable yet important challenges for governments and their supporters today. However, civil service reform thus far has largely failed. Based on a review of existing literature, this paper presents principles for donors, governments, and advocates to...

Civil service reform is one of the most intractable yet important challenges for governments and their supporters today. However, civil service reform thus far has largely failed. Based on a review of existing literature, this paper presents principles fo

Purpose The purpose of this paper is to compare the systems of fire and rescue services (FRS) in Estonia and Georgia with respect to recent centralization reforms, especially with performance measurement and management in mind, and analyse their prospects for successful implementations....

Purpose The purpose of this paper is to investigate, through different interpretative theories, the implementation and operation of performance measurement systems (PMS) considering the factors crucial in influencing the development and the operational difficulties of the PMS in a context such...