Purpose – The purpose of this paper is to investigate Samsung’s strategic efforts in achieving excellence in quality. Design/methodology/approach – This study divides Samsung’s activities into five distinctive areas: quality leadership, motivating employees, methodologies, preemptive...

Conventional two-stage data envelopment analysis (DEA) models measure the overall performance of a production system composed of two stages (processes) in a specified period of time, where variations in different periods are ignored. This paper takes the operations of individual periods into...

In measuring the overall efficiency of a set of decision making units (DMUs) in a time span covering multiple periods, the conventional approach is to use the aggregate data of the multiple periods via a data envelopment analysis (DEA) technique, ignoring the specific situation of each period....