Bakti, I Gede Mahatma Yuda; Sumaedi, Sik - In: International Journal of Quality & Reliability Management 32 (2015) 6, pp. 534-558
paratransit services. Design/methodology/approach – This study used quantitative approach. Data were collected through a survey … method using questionnaire. The respondents of the study are 880 passengers of paratransit services in Indonesia. Exploratory … validity, reliability, and stability for measuring service quality of paratransit services in Indonesia. Research limitations …