Morkunas, Mangirdas; Rudienė, Elzė; Valiauga, Norbertas - In: Cogent business & management 11 (2024) 1, pp. 1-16
This article seeks to reveal the most important elements of the physical and social servicescape in determining customer satisfaction and the intention to recommend the service during COVID-19-related restrictions. The necessity to wear masks, maintain social distance and other COVID-19...
