Search Results - subject:"Patient experience"

Hospital competition when patients learn through experience

Sá, Luís; Straume, Odd Rune - In: Journal of health economics 97 (2024), pp. 1-21

Persistent link: https://www.econbiz.de/10015181995

Linking patient experience to customer delight in the private laboratory service

Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences 13 (2023) 3, pp. 1-26

The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance … probability of influencing the patient experience, with the phlebotomy process found as the predominant antecedent, followed by … patient's experience through their journey, the higher the probability of delight could exist in the context of service …

Persistent link: https://www.econbiz.de/10014333215

Development of a "people-centred approach" to realising healthcare by facilitating, patient participation in health attainment in South Africa and Ukraine

Naicker, Pashnee; Naicker, Visvanathan - In: Technology audit and production reserves 5 (2023) 4/73, pp. 45-52

Persistent link: https://www.econbiz.de/10014445619

Linking patient experience to customer delight in the private laboratory service

Widyowati, Puspa Haryani; Antonio, Ferdi; Andy, Andy - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-26

Persistent link: https://www.econbiz.de/10014246211

Customer experience in healthcare : literature review

Kurtuluş, Sümeyye Arslan; Cengiz, Emrah - In: Istanbul business research 51 (2022) 1, pp. 291-312

This paper provides a perspective on customer experience in healthcare services. The aim of this paper is to make a literature research about customer experience in the healthcare sector. In this context, it is examined how customer experience in healthcare is measured, what dimensions it...

Persistent link: https://www.econbiz.de/10013253168

The relationship between healthcare service provision models and patient experience

De Rosis, Sabina; Barchielli, Chiara; Vainieri, Milena; … - In: Journal of health organization and management 36 (2022) 9, pp. 1-24

Persistent link: https://www.econbiz.de/10014302936

Linking environmental sustainability and healthcare: The effects of an energy saving intervention in two hospitals

Manika, Danae; Gregory-Smith, Diana; Wells, Victoria K.; … - In: International Journal of Business Science & Applied … 11 (2016) 1, pp. 32-55

Set in a real organisational setting, this study examines the challenges of implementing environmentally sustainable behaviour in healthcare. It evaluates the success of a real energy saving behaviour change intervention, based on social marketing principles, which targeted the employees of two...

Persistent link: https://www.econbiz.de/10011946359

Linking environmental sustainability and healthcare : the effects of an energy saving intervention in two hospitals

Manika, Danae; Gregory-Smith, Diana; Wells, Victoria K.; … - In: The international journal of business science & applied … 11 (2016) 1, pp. 32-55

Persistent link: https://www.econbiz.de/10011896992

Strumenti e metodi per misurare la patient satisfaction nei sistemi multidimensionali di valutazione della performance in sanità.

Murante, Anna Maria - Laboratorio Management e Sanità (MeS), Scuola … - 2009

Introduzione Negli ultimi anni le organizzazioni sanitarie - sia a livello internazionale che nazionale e regionale – hanno adottato sistemi multidimensionali per la valutazione della performance dei servizi sanitari. Accanto ad indicatori clinici ed economici, viene considerata la patient...

Persistent link: https://www.econbiz.de/10008873295