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Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
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Reconstituting lean in healthcare : from waste elimination toward ‘queue-less’ patient-focused care
Schonberger, Richard
- In:
Business horizons
61
(
2018
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10011808941
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