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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Customer satisfaction
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Dienstleistungsqualität
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7
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Working paper / National Bureau of Economic Research, Inc.
69
Health care management science
65
NBER working paper series
65
Health care management review : HCM review
57
The European journal of health economics : HEPAC ; health economics in prevention and care
46
Journal of health economics
42
NBER Working Paper
42
Journal of health organization and management
41
European journal of operational research : EJOR
33
Health marketing quarterly
33
Health economics
25
Health care management science : a new journal serving the international health care management community
23
Health economics review
22
SpringerLink / Bücher
22
International journal of pharmaceutical and healthcare marketing : IJPHM
18
International journal of production research
16
Production and operations management : an international journal of the Production and Operations Management Society
16
The TQM journal : the international review of organizational improvement
16
Manufacturing & service operations management : M & SOM
15
Omega : the international journal of management science
14
Production and operations management : the flagship research journal of the Production and Operations Management Society
14
International journal of consumer studies
13
International journal of public sector management : IJPSM
13
Krankenhausmanagement : Strategien, Konzepte, Methoden
13
Quality management journal : QMJ
13
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Patientenorientierung im Krankenhaus
12
CHE research paper
11
Computers & operations research : and their applications to problems of world concern ; an international journal
11
Working paper
11
Discussion paper series / IZA
10
International journal of production economics
10
Patientenidentifikation und Prozessorientierung : wesentliche Elemente des vernetzten Krankenhauses und der integrierten Versorgung
10
Ruhr economic papers
10
Schriftenreihe Gesundheitsmanagement und Medizinökonomie
10
Beiträge zum Gesundheitsmanagement
9
International journal of pharmaceutical and healthcare marketing
9
International journal of quality and service sciences
9
Journal of Contemporary Issues in Business and Government
9
Journal of the Operational Research Society : OR
9
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1
The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla
;
Başgöze, Pınar
;
Karahan, Ayça
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
Saved in:
2
Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Rasouli, Omid
;
Zarei, Mohammad Hossein
- In:
Total quality management & business excellence : an …
27
(
2016
)
5/6
,
pp. 531-559
Persistent link: https://www.econbiz.de/10011579841
Saved in:
3
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the health-care sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Effects of clinical pathway implementation on medical quality and patient satisfaction
Yeh, Tsu-Ming
;
Pai, Fan-Yun
;
Huang, Kai-I
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 583-601
Persistent link: https://www.econbiz.de/10011305642
Saved in:
6
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
7
Using service simulation to analyse the satisfaction with the processes of intensive care unit in the hospital : the perspective of the patient and the family
Chang, Hou-tai
;
Jen, Hen-yi
;
Dahlgaard-Park, Su Mi
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 869-885
Persistent link: https://www.econbiz.de/10009783366
Saved in:
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