Purpose – The purpose of this paper is to describe how Deutsche Post DHL's HR shared service center organization enhanced its KPI system (scorecard) by moving it towards a more operational, detailed and process‐oriented measurement level. Design/methodology/approach – The paper describes a...

Purpose – The purpose of this case study feature is to demonstrate how technology outsourcing can bring efficiencies and benefits to human resources (HR), once the right solution and provider are selected. Design/methodology/approach – The paper follows the selection and implementation path...

Purpose – There are continuing pressures to improve administrative efficiency in human resource management (HRM). Following the professional and academic literature, proposes “payroll” as an ideal candidate for outsourcing in order to drive costs down. Design/methodology/approach – The...