Rahim, A. Ganiyu - In: International journal of management and economics 52 (2016) 1, pp. 94-117
framework. The results specifically reveal that perceived service quality is positively related to both passengers' satisfaction … positive. The mediating effect of customer satisfaction between perceived service quality and customer loyalty is also found to … be positive and partially supported. On the basis of the findings of this study, we conclude that perceived service …