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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
perceived service quality
2
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Consumer behaviour
1
Distribution channel
1
Einzelhandel
1
Garantie
1
Higher education institution
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Hochschule
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Knowledge management
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Konsumentenverhalten
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Lieferantenmanagement
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Lieferkette
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Product quality
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Produktqualität
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Retail trade
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Structural equation model
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Strukturgleichungsmodell
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Supplier relationship management
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Supply chain
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Supply chain management
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Vertriebsweg
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Warranty
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Wissensmanagement
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call centre
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channel preference
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customer orientation
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customer relationship management (CRM)
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customer-perceived service quality
1
customer-perceived value
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dual sales channel
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extended warranty
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Abdullateef, Aliyu Olayemi
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Arslanagić, Maja
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Dlačić, Jasmina
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He, Shuguang
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He, Zhen
1
Huang, Dali
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Kadić-Maglajlić, Selma
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Marković, Suzana
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Raspor, Sanja
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Salniza Md. Salleh
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
4
Total quality management & business excellence
4
Journal for global business advancement : JGBA
3
Cogent Business & Management
2
Cogent business & management
2
Market : review for marketing theory and practice
2
Psychology & marketing
2
The international journal of productivity and performance management
2
22nd Biennial Conference of the International Telecommunications Society (ITS): "Beyond the Boundaries: Challenges for Business, Policy and Society", Seoul, Korea, 24th-27th June, 2018
1
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences
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Administrative Sciences : open access journal
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African journal of economic and management studies : AJEMS
1
Afro Eurasian studies
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Annals of public and cooperative economics
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Economics Working Papers / Department of Economics, European University Institute
1
Economies : open access journal
1
Eurasian business review
1
European Research on Management and Business Economics (ERMBE)
1
European research on management and business economics
1
European research studies
1
Far East Journal of Psychology and Business
1
Information systems management
1
International Journal of Electronic Government Research (IJEGR)
1
International Journal of Production Economics
1
International Journal of Services, Economics and Management
1
International Journal of Tourism and Hospitality Management in the Digital Age (IJTHMDA)
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of economics and financial issues : IJEFI
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of financial services management : IJFSM
1
International journal of logistics : research and applications
1
International journal of management and economics
1
International journal of management and marketing research : IJMMR
1
International journal of management concepts and philosophy : IJMCP
1
International journal of networking and virtual organisations : IJNVO
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of production economics
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1
Design of extended warranty service in a dual supply channel
He, Zhen
;
Huang, Dali
;
He, Shuguang
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1089-1107
Persistent link: https://www.econbiz.de/10011918857
Saved in:
2
Exploring
perceived
service
quality
, perceived value, and repurchase intention in higher education using structural equation modelling
Dlačić, Jasmina
;
Arslanagić, Maja
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10010234645
Saved in:
3
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
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