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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
perceived service quality
2
Beziehungsmarketing
1
Call centre
1
Callcenter
1
Consumer behaviour
1
Distribution channel
1
Einzelhandel
1
Garantie
1
Higher education institution
1
Hochschule
1
Knowledge management
1
Konsumentenverhalten
1
Lieferantenmanagement
1
Lieferkette
1
Product quality
1
Produktqualität
1
Quality management
1
Qualitätsmanagement
1
Relationship marketing
1
Retail trade
1
Structural equation model
1
Strukturgleichungsmodell
1
Supplier relationship management
1
Supply chain
1
Supply chain management
1
Vertriebsweg
1
Warranty
1
Wissensmanagement
1
call centre
1
channel preference
1
customer orientation
1
customer relationship management (CRM)
1
customer-perceived service quality
1
customer-perceived value
1
dual sales channel
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extended warranty
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Abdullateef, Aliyu Olayemi
1
Arslanagić, Maja
1
Dlačić, Jasmina
1
Kadić-Maglajlić, Selma
1
Marković, Suzana
1
Raspor, Sanja
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Salniza Md. Salleh
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Total quality management & business excellence
4
Journal for global business advancement : JGBA
3
Journal of retailing and consumer services
3
Cogent business & management
2
Market : review for marketing theory and practice
2
Pakistan journal of commerce and social sciences
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Administrative Sciences : open access journal
1
African journal of economic and management studies : AJEMS
1
Afro Eurasian studies
1
Annals of public and cooperative economics
1
Economies : open access journal
1
Eurasian business review
1
European research on management and business economics
1
Information systems management
1
International journal of business excellence
1
International journal of business innovation and research
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of financial services management : IJFSM
1
International journal of logistics : research and applications
1
International journal of management and economics
1
International journal of networking and virtual organisations : IJNVO
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management : IJSOM
1
International journal of services technology and management
1
International journal of trade and global markets
1
Journal of Contemporary Issues in Business and Government
1
Journal of advances in management research : JAMR
1
Journal of business research : JBR
1
Journal of education for business
1
Journal of global fashion marketing : JGfM
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
Journal of management research
1
Journal of marketing for higher education
1
Journal of modelling in management
1
Journal of open innovation : technology, market, and complexity
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Exploring
perceived
service
quality
, perceived value, and repurchase intention in higher education using structural equation modelling
Dlačić, Jasmina
;
Arslanagić, Maja
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10010234645
Saved in:
2
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
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