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  • Search: subject:"Perceived support"
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Year of publication
Subject
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Arbeitsverhalten 5 Work behaviour 5 Internal communication 4 customer perceived support 4 customer-based brand reputation 4 Beziehungsmarketing 3 Consumer behaviour 3 Customer satisfaction 3 Dienstleistungsqualität 3 Employee engagement 3 Identification 3 Konsumentenverhalten 3 Kundenzufriedenheit 3 Perceived support 3 Relationship marketing 3 Service quality 3 Social exchange theory 3 Social identity theory 3 Workplace relationships 3 perceived support 3 China 2 Customer perceived support 2 Gerechtigkeit 2 Interne Kommunikation 2 Justice 2 Perceived procedural justice 2 Perception 2 Wahrnehmung 2 customer affective commitment 2 customer citizenship behaviors 2 customer citizenship behaviours 2 customer satisfaction 2 customer tolerance 2 internal communication 2 marketing 2 perceived procedural justice 2 performance 2 smartphone after-sales service 2 target-based customer citizenship behaviors 2 Arbeitszufriedenheit 1
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Online availability
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Free 13 CC license 4
Type of publication
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Article 11 Book / Working Paper 2
Type of publication (narrower categories)
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Article 5 Article in journal 5 Aufsatz in Zeitschrift 5 Arbeitspapier 1 Graue Literatur 1 Non-commercial literature 1 Working Paper 1
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Language
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English 11 Undetermined 2
Author
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Song, Jing 6 Ahmed Hassaan Mohammed Ali 3 Beatson, Amanda 3 Johnston, Kim 3 Karanges, Emma Ruth 3 Lings, Ian 3 Gomes, Daniel Roque 2 Lourenço, Patricia 2 Ribeiro, Neuza 2 Zhang, Min 2 Ali, Ahmed Hassaan Mohammed 1 De Hauw, S. 1 De Vos, A. 1 Renier, Laetitia A. 1 Toma, Claudia 1
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Institution
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Vlerick Business School 1
Published in...
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International Journal of Management, Economics and Social Sciences (IJMESS) 2 International journal of management, economics and social sciences : IJMESS 2 jbm - Journal of Business Market Management 2 Administrative Sciences 1 Administrative Sciences : open access journal 1 CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim 1 Journal of business market management : JBM 1 Organizations and Markets in Emerging Economies 1 Organizations and markets in emerging economies 1 Vlerick Leuven Gent Management School Working Paper Series 1
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Source
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ECONIS (ZBW) 6 EconStor 5 RePEc 2
Showing 1 - 10 of 13
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You reap what you sow: How customer perceptions of justice and support enhance customer citizenship behaviors
Song, Jing - In: International Journal of Management, Economics and … 12 (2023) 3, pp. 249-278
]) in the relationships between customer perceived justice (CPJ), customer perceived support (CPS) and target-based CCBs …
Persistent link: https://www.econbiz.de/10014370279
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Cover Image
You reap what you sow : how customer perceptions of justice and support enhance customer citizenship behaviors
Ahmed Hassaan Mohammed Ali; Song, Jing - In: International journal of management, economics and … 12 (2023) 3, pp. 249-278
]) in the relationships between customer perceived justice (CPJ), customer perceived support (CPS) and target-based CCBs …
Persistent link: https://www.econbiz.de/10014368541
Saved in:
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The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support
Ahmed Hassaan Mohammed Ali; Song, Jing - In: Organizations and markets in emerging economies 14 (2023) 3, pp. 464-485
customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in China. Structural …
Persistent link: https://www.econbiz.de/10014534901
Saved in:
Cover Image
The impact of perceived procedural justice on dimensions of customer citizenship behaviours: The mediating effect of customer perceived support
Song, Jing - In: Organizations and Markets in Emerging Economies 14 (2023) 3, pp. 464-485
customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in China. Structural …
Persistent link: https://www.econbiz.de/10015401798
Saved in:
Cover Image
The impact of customer perceived support on target-based customer citizenship behaviors: The mediating effects of brand reputation and satisfaction
Ali, Ahmed Hassaan Mohammed; Song, Jing; Zhang, Min - In: International Journal of Management, Economics and … 11 (2022) 2/3, pp. 140-164
they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers …
Persistent link: https://www.econbiz.de/10013436702
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The impact of customer perceived support on target-based customer citizenship behaviors : the mediating effects of brand reputation and satisfaction
Ahmed Hassaan Mohammed Ali; Song, Jing; Zhang, Min - In: International journal of management, economics and … 11 (2022) 2/3, pp. 140-164
they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers …
Persistent link: https://www.econbiz.de/10013415845
Saved in:
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When COVID-19 is the invader and internal communication is the hero: Understanding the influence of internal communication on individual performance and evaluating the mediating ro...
Gomes, Daniel Roque; Lourenço, Patricia; Ribeiro, Neuza - In: Administrative Sciences 11 (2021) 4, pp. 1-13
Objective: The main objective of this study was to evaluate the impact of internal communication (IC) of organisations on the quality of the individual–organisation relationship, specifically with regard to the effects generated with respect to individual performance (IP) in a pandemic...
Persistent link: https://www.econbiz.de/10014332933
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When COVID-19 is the invader and internal communication is the hero : understanding the influence of internal communication on individual performance and evaluating the mediating r...
Gomes, Daniel Roque; Lourenço, Patricia; Ribeiro, Neuza - In: Administrative Sciences : open access journal 11 (2021) 4, pp. 1-13
Objective: The main objective of this study was to evaluate the impact of internal communication (IC) of organisations on the quality of the individual–organisation relationship, specifically with regard to the effects generated with respect to individual performance (IP) in a pandemic...
Persistent link: https://www.econbiz.de/10012795375
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Support, supported, supporting : meta-perception as the missing link in organizational behavior
Renier, Laetitia A.; Toma, Claudia - 2018
Persistent link: https://www.econbiz.de/10011824107
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Optimizing employee engagement with internal communication: A social exchange perspective
Karanges, Emma Ruth; Beatson, Amanda; Johnston, Kim; … - In: jbm - Journal of Business Market Management 7 (2014) 2, pp. 329-353
have been identified as perceived support, job characteristics, and value congruence, internal communication is … literature. The purpose of this research is to investigate whether social factors, namely perceived support and identification …
Persistent link: https://www.econbiz.de/10010378321
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