Holmlund, Maria; Strandvik, Tore - In: Management Decision 37 (1999) 9, pp. 686-696
perceptions, for example, perceived service quality, satisfaction and value have played an important role in service management …. However, in a business setting it is more appropriate to study both the seller’s and the buyer’s perceptions. This paper … proposes a configuration map to depict both parties’ perceptions. This map can be used to capture both the composition and the …