Search Results - subject:"Perceptions."

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The Importance of Servicescapes in Leisure Service Settings

Wakefield, Kirk L.; Blodgett, Jeffrey G. - In: Journal of Services Marketing 8 (1994) 3, pp. 66-76

Services marketing research has largely focussed on measuring service quality and satisfaction associated with the primary service itself, with little attention given to the effect of the physical surroundings of the service setting. Leisure services in particular, may be concerned with how...

Persistent link: https://www.econbiz.de/10014905527

Aggregate Complaint Analysis : A Procedure for Developing Customer Service Satisfaction

Lapidus, Richard S.; Schibrowsky, John A. - In: Journal of Services Marketing 8 (1994) 4, pp. 50-60

Provides an outline for implementing a defensive marketing strategy. Advocates a procedure which combines aggregate complaint analysis and a quality function development tool known as the House of Quality. The combination of these procedures allows marketers to identify common customer...

Persistent link: https://www.econbiz.de/10014905532

Managing Organizational Change through Teams and Groups

Coghlan, David - In: Leadership & Organization Development Journal 15 (1994) 2, pp. 18-23

Points out that a significant element of an individual′s life is through groups and that there are many different aspects of groups in organizational life. Holds that the informal influence a group exerts on individual members through socialization, enforcement of norms and development of...

Persistent link: https://www.econbiz.de/10014923528

Professional Values and the Ethical Perceptions of Internal Auditors

Ziegenfuss, Douglas E.; Singhapakdi, Anusorn - In: Managerial Auditing Journal 9 (1994) 1, pp. 34-44

Examines the influence which the Institute of Internal Auditors′ Code of Ethics has on its members′ ethical perceptions … operationalized by the members′ use of the code of ethics, influence their perceptions of ethical problems in a positive way. However … ethical values and their perceptions of ethical problems. …

Persistent link: https://www.econbiz.de/10014929419

Ethical Perceptions of CPAs

Finn, Don W.; Munter, Paul; McCaslin, Thomas E - In: Managerial Auditing Journal 9 (1994) 1, pp. 23-28

There has been an increasing concern about ethical behaviour in the accounting profession. Examines CPAs′ perceptions …

Persistent link: https://www.econbiz.de/10014929422

In Pursuit of the Nomadic Viewer

Felker Kaufman, Carol; Lane, Paul M. - In: Journal of Consumer Marketing 11 (1994) 4, pp. 4-17

Points out that numerous studies have attempted to understand the behavior of television viewers. Gone are the days when the entire family gathered around the television, paying rapt attention to the programming. Suggests that the television as “family hearth” has been replaced, as viewers...

Persistent link: https://www.econbiz.de/10014849109

Perceptions and treatment of intestinal worms in rural Bangladesh: Local differences in knowledge and behaviour

Rousham, E.K. - In: Social Science & Medicine 39 (1994) 8, pp. 1063-1068

A survey was conducted on 131 mothers in rural Bangladesh to examine knowledge and perceptions of helminth infection in …

Persistent link: https://www.econbiz.de/10008534563

Can Opera Be Brought to the Masses? : A Case Study of Carmen the Opera

Currie, Graeme; Hobart, Carrie - In: Marketing Intelligence & Planning 12 (1994) 2, pp. 13-18

Addresses the question as to whether opera can be brought to the masses (defined as socio‐economic groups other than A and B). First, it describes the methodology used in collecting the data. Goes on to describe and analyse the audience profile of opera‐goers, and on‐opera‐goers, in...

Persistent link: https://www.econbiz.de/10014946449

Tourists′ Perceptions of Service in Shops : Japanese Tourists in Australia

Reisinger, Yvette; Waryszak, Robert Z. - In: International Journal of Retail & Distribution Management 22 (1994) 5, pp. 20-28

Presents the results of an exploratory study on Japanese tourists′ perceptions of service quality in Australian shops …‐travel perceptions of service. Explores the implications of these findings for the retail sector and outlines recommendations. …

Persistent link: https://www.econbiz.de/10014803769

A Scale of Perceived Independence: New Evidence on an Old Concept

Bartlett, Roger W. - In: Accounting, Auditing & Accountability Journal 6 (1993) 2

; that there are significant differences in the perceptions of independence between bankers and CPAs in nine of the ten …

Persistent link: https://www.econbiz.de/10014641495