Addresses the workplace issues posed by HIV/AIDS within the hotel and catering industry. In particular, examines the theoretical risks which may be peculiar to organizations in this industrial sector. Suggests that the “objective” risk assessment provided by “experts” is not necessarily...

Focuses on “tangibilizing the intangible” as a key to success in services marketing and presents various issues related to this topic. Argues that consistency in maintaining quality is very important and that further research is required.

Impressions are potentially decisive. Preferment often accrues to individuals who succeed in creating “the right impression”, regardless of their competence or capacity for hard work. Explains the psychology of impression management and outlines some techniques for creating a powerful...

Much has been written about performance appraisal (PA) in terms of its outcomes: little however, has been focused on the mediation of actual practice, beyond simple descriptions informing its implementation. Seeks first to understand the historical implications of contemporary PA; second,...